Maintenance and service

A high-quality, up-to-date and certified instrument in compliance with the provisions of reference is essential in carrying out your work in the best possible way. The UNI 10389 standard currently in force emphasises the mandatory certification and calibration of combustion analysers at least once every 12 months, in order to ensure customers receive a reliable and professional service.  

Our staff has many decades of experience in the sector, being a solid point of reference for the companies that rely on us.

To date, we have two highly-qualified laboratories in the following locations:

Laboratory at our company headquarters

Address: via del Commercio, 9/11, 36065 Mussolente VI

Seitron Service Milano

Address: via Leonardo da Vinci, 1, 20054 Segrate MI

Services offered:

  • Calibration
  • Annual certification
  • Recalibration tool
  • Repairs
  • Remote technical support

Manuals and Firmware

The applicable regulations and requirements are constantly evolving, hence we constantly strive to ensure our customers can consult manuals that are always up-to-date and in line with the regulatory requirements of the industry.

In addition to the manuals, we also provide the latest firmware updates for combustion and emissions analysers. New features can be acquired immediately and at no cost to optimise the performance of your instrument.

BE AWARE: updating the firmware may result in the stored analysis data being organised differently, hence its retention in the analyser memory cannot be ensured. Before updating the firmware, transfer the analyses from the instrument to a PC, verifying that the instrument management software installed on the PC is updated to a firmware-compatible version.

Casper

Download Firmware: last version - fw updater
Software: Analysis Software
App: Smartcomb Mobile
Manual: Manual ENG - Quick Guide ENG

Instructions:

  1. Copy the 'FW Updater' application package in a proper directory and unzip the files if needed.
  2. Launch the file 'FW Updater.exe' and answer the questions according to your needs until the installation ends. This step will also automatically copy the following files: “6119.inf”, “atm6124.inf”, into the directory: “C:\Windows\Inf” (in case it doesn't exist the installation creates it). And the file: “atm6124.sys” into the directory: “C:\Windows\System32\Drivers”. These driver files are needed for the correct operation of the Analyzer once connected to the PC.
  3. Double click on the icon 'FW Updater' that you find on the desktop in order to execute the application.
  4. Connect the instrument to an available USB port on the PC. It will automatically turn on.
  5. The instrument will be recognized and the installation procedure for the 'usbser.sys' driver will be initiated.
    The 'usbser.sys' driver is a driver which comes with the Operating System and is used to communicate with a serial-like profile (COM) over a USB port.
    Answer 'Install the software automatically' to the question. Answer 'Continue' to the question about the 'Windows Logo' test not passed. After the system has completed the device driver installation a message will appear to explain that the new hardware is ready to use.
    This step is needed only the first time you connect an instrument to a PC. In case you have already installed the PC SW for the Analyzer Management, this driver will be hopefully already installed. In this case just skip this step.
  6. Select the file containing the new Firmware (through 'Browse'), then press 'Start Program' (STEP 4).
  7. Another driver will be installed (atm6124.sys).
    Please follow the same steps as in point e. to proceed with the installation.
    Also this step is needed only the first time you connect an instrument to a PC.
  8. After the previous step is completed the application will automatically search for the correct communication port and will start the programming.
    Wait until the programming is completed and the following verification as well.

Chemist 200/300

Download Firmware: last version - Flash_V5
Software: Analysis Software
Manual:

Instructions:

  • Download Flash_V5 program
  • Download latest firmware version
  • Download instructions from here: Download
  • Copy application packages in a proper directory and unzip the files if needed.
  • Launch the file Setup.exe
  • Make sure that the settings are as in the instruction sheet.
  • Wait until the programming is completed and the following verification as well.

Chemist 400

Download Firmware: last version - fw updater
Software: Analysis Software
App: Smartcomb Mobile
Manual:

Instructions:

  1. Copy the 'FW Updater' application package in a proper directory and unzip the files if needed.
  2. Launch the file 'FW Updater.exe' and answer the questions according to your needs until the installation ends. This step will also automatically copy the following files: “6119.inf”, “atm6124.inf”, into the directory: “C:\Windows\Inf” (in case it doesn't exist the installation creates it). And the file: “atm6124.sys” into the directory: “C:\Windows\System32\Drivers”. These driver files are needed for the correct operation of the Analyzer once connected to the PC.
  3. Double click on the icon 'FW Updater' that you find on the desktop in order to execute the application.
  4. Connect the instrument to an available USB port on the PC. It will automatically turn on.
  5. The instrument will be recognized and the installation procedure for the 'usbser.sys' driver will be initiated.
  6. The 'usbser.sys' driver is a driver which comes with the Operating System and is used to communicate with a serial-like profile (COM) over a USB port.
  7. Answer 'Install the software automatically' to the question. Answer 'Continue' to the question about the 'Windows Logo' test not passed. After the system has completed the device driver installation a message will appear to explain that the new hardware is ready to use.
  8. This step is needed only the first time you connect an instrument to a PC. In case you have already installed the PC SW for the Analyzer Management, this driver will be hopefully already installed. In this case just skip this step.
  9. Select the file containing the new Firmware (through 'Browse'), then press 'Start Program' (STEP 4).
  10. Another driver will be installed (atm6124.sys).
  11. Please follow the same steps as in point e. to proceed with the installation.
  12. Also this step is needed only the first time you connect an instrument to a PC.
  13. After the previous step is completed the application will automatically search for the correct communication port and will start the programming.
  14. Wait until the programming is completed and the following verification as well.

Chemist 100 Be Green

Dowload Firmware: last version 1.22 - In accordance with UNI 11137:2019 for VI and VII species plants
Software: Easy2Print V1.0.0.5
App: Chemist QR Code
Manual: Manual ENG - Quick guide ENG

Instructions:

  1. Save the package in a proper directory and unzip the files.
  2. Uncompressed the files
  3. Connect Analyzer to the PC via the USB cable
  4. Hold down the three red buttons on the analyzer for at least 10 seconds (as image above)
  5. Release only the ON/OFF button
  6. The analyzer will be recognized by the operating system as a portable device drive
  7. Release all the buttons
  8. Copy the firmware file (.srec extension) to the directory of the analyzer
  9. Wait till the end of the file copy operation
  10. The file copy directory will be closed and the analyzer will switch to charging mode
  11. The analyzer is now updated, it can be turned ON and it can be unplugged from the PC

Chemist 500/500 Be Green

Download Firmware: Last version 1.38 ENG - Chinese version
Software: Chemist Smart Analysis
App: Chemist Smart Analysis App
Manual:
Chemist 500 Manual ENG - Quick guide ENG
Chemist 500 Be Green Manual ENG - Quick guide ENG

Instructions:

  1. Save the package in a proper directory and unzip the files.
  2. Plug in the analyzer to the PC via the USB cable
  3. Hold down the three red buttons on the analyzer for at least 10 seconds
  4. Release only the power on/off button
  5. The analyzer will be recognized by the operating system as a portable device drive
  6. Release the remaining two buttons
  7. Copy the firmware file (.srec extension) to the directory of the analyzer
  8. Wait till the end of the file copy operation
  9. The file copy directory will be closed and the analyzer will switch to charging mode
  10. The analyzer is now updated, it can be powered off and it can be unplugged from the PC

Chemist 600/600 Be Green

Download Firmware: Last version 2.22 ENG - Chinese version
Software: Chemist Smart Analysis
App: Chemist Smart Analysis App
Manual:
Chemist 600 Manual ENG - Quick guide ENG
Chemist 600 Be Green Manual ENG - Quick guide ENG

Instructions:

  1. Save the package in a proper directory and unzip the files.
  2. Plug in the analyzer to the PC via the USB cable
  3. Hold down the three red buttons on the analyzer for at least 10 seconds
  4. Release only the power on/off button
  5. The analyzer will be recognized by the operating system as a portable device drive
  6. Release the remaining two buttons
  7. Copy the firmware file (.srec extension) to the directory of the analyzer
  8. Wait till the end of the file copy operation
  9. The file copy directory will be closed and the analyzer will switch to charging mode
  10. The analyzer is now updated, it can be powered off and it can be unplugged from the PC

Chemist 900/900 Rack

Download Firmware: Last version 1.18
Software: Chemist Smart Analysis
App: Chemist Smart Analysis App
Manual:
Chemist 900 Manual ENG
Chemist 900 Rack Manual ENG

Instructions:

  1. Plug in the AC power inlet to the electrical wall plug and to the IEC c14 plug of the analyzer
  2. Plug in the analyzer to the PC via the USB cable
  3. Hold down the power button (in red) on the analyzer for at least 10 seconds
  4. Release the power button
  5. The analyzer will reboot with a fixed red light on the status led
  6. Press again the power button and the status led will be off
  7. Release the power button and the status led will blink slowly
  8. Copy the firmware file (.srec extension) to the directory of the analyzer
  9. Wait till the end of the file copy operation
  10. The file copy directory will be closed and the analyzer will switch to charging mode
  11. The analyzer is now updated, it can be powered off and it can be unplugged from the PC

GAS T ONE

Download Firmware: Last version 1.2 - In accordance with UNI 11137:2019 for VI and VII species plants

Instructions:

  1. Save the package in a proper directory and unzip the files.
  2. Uncompressed the files
  3. Connect Analyzer to the PC via the USB cable
  4. Hold down the three red buttons on the analyzer for at least 10 seconds (as image above)
  5. Release only the ON/OFF button
  6. The analyzer will be recognized by the operating system as a portable device drive
  7. Release all the buttons
  8. Copy the firmware file (.srec extension) to the directory of the analyzer
  9. Wait till the end of the file copy operation
  10. The file copy directory will be closed and the analyzer will restart
  11. The analyzer is now updated, it can be turned ON and it can be unplugged from the PC

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