Maintenance and service

A high-quality, up-to-date and certified instrument in compliance with the provisions of reference is essential in carrying out your work in the best possible way. The UNI 10389 standard currently in force emphasises the mandatory certification and calibration of combustion analysers at least once every 12 months, in order to ensure customers receive a reliable and professional service.  

Our staff has many decades of experience in the sector, being a solid point of reference for the companies that rely on us.

To date, we have two highly-qualified laboratories in the following locations:

Laboratory at our company headquarters

Address: via del Commercio, 9/11, 36065 Mussolente VI

Seitron Service Milano

Address: via Leonardo da Vinci, 1, 20054 Segrate MI

Services offered:

  • Calibration
  • Annual certification
  • Recalibration tool
  • Repairs
  • Remote technical support

Manuals and Firmware

The applicable regulations and requirements are constantly evolving, hence we constantly strive to ensure our customers can consult manuals that are always up-to-date and in line with the regulatory requirements of the industry.

In addition to the manuals, we also provide the latest firmware updates for combustion and emissions analysers. New features can be acquired immediately and at no cost to optimise the performance of your instrument.

BE AWARE: updating the firmware may result in the stored analysis data being organised differently, hence its retention in the analyser memory cannot be ensured. Before updating the firmware, transfer the analyses from the instrument to a PC, verifying that the instrument management software installed on the PC is updated to a firmware-compatible version.

Chemist 100 Be Green

Download Firmware: last version 1.26 - In accordance with UNI 11137:2019 for VI and VII species plants
Firmware update: download instructions
Software: Easy2Print V1.0.0.5
App: Chemist QR Code
Manual: Manual ENG - Quick Guide ENG - Manual FR - Manual ES

Casper

Download Firmware: last version - fw updater
Software: Analysis Software
App: Smartcomb Mobile
Manual: Manual ENG - Quick Guide ENG

Firmware update instructions:

  1. Copy the 'FW Updater' application package in a proper directory and unzip the files if needed.
  2. Launch the file 'FW Updater.exe' and answer the questions according to your needs until the installation ends. This step will also automatically copy the following files: “6119.inf”, “atm6124.inf”, into the directory: “C:\Windows\Inf” (in case it doesn't exist the installation creates it). And the file: “atm6124.sys” into the directory: “C:\Windows\System32\Drivers”. These driver files are needed for the correct operation of the Analyzer once connected to the PC.
  3. Double click on the icon 'FW Updater' that you find on the desktop in order to execute the application.
  4. Connect the instrument to an available USB port on the PC. It will automatically turn on.
  5. The instrument will be recognized and the installation procedure for the 'usbser.sys' driver will be initiated.
    The 'usbser.sys' driver is a driver which comes with the Operating System and is used to communicate with a serial-like profile (COM) over a USB port.
    Answer 'Install the software automatically' to the question. Answer 'Continue' to the question about the 'Windows Logo' test not passed. After the system has completed the device driver installation a message will appear to explain that the new hardware is ready to use.
    This step is needed only the first time you connect an instrument to a PC. In case you have already installed the PC SW for the Analyzer Management, this driver will be hopefully already installed. In this case just skip this step.
  6. Select the file containing the new Firmware (through 'Browse'), then press 'Start Program' (STEP 4).
  7. Another driver will be installed (atm6124.sys).
    Please follow the same steps as in point e. to proceed with the installation.
    Also this step is needed only the first time you connect an instrument to a PC.
  8. After the previous step is completed the application will automatically search for the correct communication port and will start the programming.
    Wait until the programming is completed and the following verification as well.

Chemist 200/300

Download Firmware: last version - Flash_V5
Software: Analysis Software

Firmware update instructions:

  • Download Flash_V5 program
  • Download latest firmware version
  • Download instructions from here: Download
  • Copy application packages in a proper directory and unzip the files if needed.
  • Launch the file Setup.exe
  • Make sure that the settings are as in the instruction sheet.
  • Wait until the programming is completed and the following verification as well.

Chemist 400

Download Firmware: last version - fw updater
Software: Analysis Software
App: Smartcomb Mobile
Manual: Manual ENG

Firmware update instructions:

  1. Copy the 'FW Updater' application package in a proper directory and unzip the files if needed.
  2. Launch the file 'FW Updater.exe' and answer the questions according to your needs until the installation ends. This step will also automatically copy the following files: “6119.inf”, “atm6124.inf”, into the directory: “C:\Windows\Inf” (in case it doesn't exist the installation creates it). And the file: “atm6124.sys” into the directory: “C:\Windows\System32\Drivers”. These driver files are needed for the correct operation of the Analyzer once connected to the PC.
  3. Double click on the icon 'FW Updater' that you find on the desktop in order to execute the application.
  4. Connect the instrument to an available USB port on the PC. It will automatically turn on.
  5. The instrument will be recognized and the installation procedure for the 'usbser.sys' driver will be initiated.
  6. The 'usbser.sys' driver is a driver which comes with the Operating System and is used to communicate with a serial-like profile (COM) over a USB port.
  7. Answer 'Install the software automatically' to the question. Answer 'Continue' to the question about the 'Windows Logo' test not passed. After the system has completed the device driver installation a message will appear to explain that the new hardware is ready to use.
  8. This step is needed only the first time you connect an instrument to a PC. In case you have already installed the PC SW for the Analyzer Management, this driver will be hopefully already installed. In this case just skip this step.
  9. Select the file containing the new Firmware (through 'Browse'), then press 'Start Program' (STEP 4).
  10. Another driver will be installed (atm6124.sys).
  11. Please follow the same steps as in point e. to proceed with the installation.
  12. Also this step is needed only the first time you connect an instrument to a PC.
  13. After the previous step is completed the application will automatically search for the correct communication port and will start the programming.
  14. Wait until the programming is completed and the following verification as well.

GAS T ONE

Download Firmware: Last version 1.26 - In accordance with UNI 11137:2019 for VI and VII species plants
Firmware update: download instructions
Software: Easy2Print V1.0.0.5
Manual: Manual ENG - Quick Guide ENG

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